FAQs

Products

1.How do I search products?

There are two ways you can search for products.Navigate through the website to search by category.The second way is to use our search box.Type in a keyword or part number to have our shopping cart provide products that match that search term.

2.Where are your products made?

All of our products are made in China unless otherwise stated.

 

Shipping

1.Do you ship worldwide?

Yes,we ship worldwide and most countries support free shipping.

(other countries need to pay extra shipping cost.)

2.Where you ship goods from?

Normally we ship the goods from China.Meanwhile we also have warehouse in California.It depends the situation of the warehouse.

3.What is the shipping cost?

We offer free shipping to most countries about standard mode of shipping,including e-Packet,China Post ,etc.And for other shipping modes, expedited like DHC or FeDex will be charged according to their actual billing standard.

4.What is the shipping time?

The time frame for order delivery is divided into two parts;

Processing time:Order Verification,quality check and packaging.All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed.The manufacturer and China Post process the orders,which takes an additional 2-4 days.

Shipping time:This refers to the time it takes for items to be shipped from our warehouse to the destination.US orders are shipped by e-Packet,which usually take between 7 and 14 business days to arrive at their destination,and sometimes it will take longer.Besides,DHL,FeDex etc are also available.

5.How do I track my package?

You can track your parcel via the confirmation Email.Also,you can click “Track my Order”link on our website.

 

Returns&Refunds

1.What items are returnable?

  • Within 30 days of order date.
  • In original condition:resell-able.
  • Unused or undamaged.
  • In the original packaging.

2.How do I return a product?

Once you have alerted us you wish to make a return through an email contact.We will email a link to start the easy return process.

3.What is your refund policy?

Our complete return policy is located at the RETURNS link at the bottom of the site.

4.How will you refund me?

You can find our refund policy at the bottom of the site and the refund will go back onto the same card you used to place the order with us.Please allow3-5 days for the funds to show in your account.

 

$Payment&Ordering

1.What payment terms you can accept?

We can accept Paypal and Credit card.

2.My payment was declined,why?

If your credit is declined there may be a few reasons:the card no funds available,you entered the wrong CSV security code,the card is expired,you entered the wrong billing information,the card does not allow internet purchases(card not present purchases)etc.In any event by calling your issuing bank call tell you why the card is declining.

Solutions:Try a different credit card or try using PayPal as your checkout method.

3.How do I cancel my order?

Only unshipped orders may be canceled.Cancellation may be done either through email or by telephone.Refund will be issued accordingly if card is charged.

4.Is my information secure using this site?

Absolutely!!!Our Secure Software(SSL) is the industry standard and among the best software available today for secure commerce transactions.It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

5.What if my address is wrong?

If your address is not available,we will send you an email or call you.Please be sure to check your email within 24 hours of placing your order.We will do everything we can to fulfill your order.