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Shopping Guide

MOES is a brand for anyone interested in using high-quality smart home devices to enjoy a whole-house intelligent lifestyle. Our mission is to design and provide comprehensive solutions to house devices for the enjoyment of our honored customers. MOES believes that “More Smart, More Green”.

Why Choose MOES?

  • True Need
  • Trusty Quality
  • Attentive Service
  • Fast&Free Shipping

Welcome to MOES

Discount:

Get 20% off for your first order.

Only 1 discount code can be used for 1 order. Discounts cannot be stacked.

For other event discounts, please follow the poster on the home page.

Shopping Fees & Tax

Shipping Fees:

MOES have set different shipping rules depending on the location of the country and the zoning information provided by the logistics provider. Exact shipping costs are based on checkout charges.

For example,

Free delivery for order over $39.90( For most countries)

Fast express for free with the order price over $299 ( For most countries)

Pay another $5 for oridinary delivery (7-21 business days) when your order is less than $39.90.

Pay extra fee base on order amount for fast express .

Tax:

The price is not included the tax.

Accordingg to warehouse inventory priority ,ships from China by default, unless a shipping location list appears above.

MOES is not responsible for fees associated with imports. All fees must be paid by the parcel recipient.Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when parcel you have ordered from us arrive in your country.

We advise you to find out about the local regulations prior to ordering from us. MOES can not give you advice or information about tax rates and customs charges in your country.

We declare a proper value for customs on all shipment which are shipped out from China or overseas distribution centers. You may email to services@moeshouse.com for more information about the declared value, or to request a specified value within hours from the purchase time.

If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

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How to track your order?

When the package is shipped, MOES will send an email to inform the package's logistics tracking number and logistics information.

You can check the tracking information on MOES.

Step 1. Find the "track your order" button at the top right of the home page.

Step 2. Enter your "Tracking Number" or "Order Number" and "Email" to track.

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Return& Refund

We are always struggling for your complete satisfaction!

Includes Up to two-year warranty and 60-day refund guarantee for all MOES products.

Please be noted that the outer packing of items may be SHAKED and SQUEEZED during the long transit time.

If there is any issue with the item you receive(exclude men-made defects and artificial damages),please contact us here services@moeshouse.com with clear photos within 7 days,we will offer the most satisfying solutions for you within 2-3 business days.

All returned items MUST BE in the original package and please provide us with your tracking number,as well as your specific reasons for the return.

We will give you the FULL REFUND to your payment account directly according to the status(with all complete components and accessories included) of the returned items when both the buyer and seller agree to cancel the transaction,or you may choose to have a replacement.Usually,if it is the quality issue of the item you received,we will directly give you a full refund or send you a new replacement(up to you),and there is no need for you to return the item to us.

The refund for the returned items will be made within 48 hours to your payment account after we receive the items and confirm it is in good status.

The refund for the items with quality issues will be made immediately once we confirm.

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