Return and Refund

  1. We are always struggling for your complete satisfaction!
  2. Includes full 2-year warranty and 60-day refund guarantee for all Moes products.
  3. Please be noted that the outer packing of items may be SHAKED and SQUEEZED during the long transit time.
  4. If there is any issue with the item you receive(exclude men-made defects and artificial damages),please contact us here services@moeshouse.com with clear photos within 7 days,we will offer the most satisfying solutions for you within 2-3 business days.
  5. All returned items MUST BE in the original package and please provide us with your tracking number,as well as your specific reasons for the return.
  6. We will give you the FULL REFUND to your payment account directly according to the status(with all complete components and accessories included) of the returned items when both the buyer and seller agree to cancel the transaction,or you may choose to have a replacement.Usually,if it is the quality issue of the item you received,we will directly give you a full refund or send you a new replacement(up to you),and there is no need for you to return the item to us.
  7. If it is not the quality of the item you want to return,you need to charge the shipping fee and we will offer you the refund within 2-3 business days after we receive the returned items.
  8. If it is the quality of the item you receive,we will charge all the shipping cost,together with the refund or the replacement of your order.
  9. If the item is not as ADVERTISED,we will offer you a full refund,together with all shipping cost.
  10. The refund for the returned items will be made within 48 hours to your payment account after we receive the items and confirm it is in good status.
  11. The refund for the items with quality issues will be made immediately once we confirm.
  12. The address for return is:Power Science and Technology Innovation Center, NO.238, Wei 11 Road, Yueqing Economic Development Zone,Wenzhou Morning Electronics Co.,LTD,YUEQING,ZHEJIANG,CHINA,325600.